Calendar of Events

Event List Calendar

September 19, 2017

2017 QATC Annual Conference

2017 QATC Annual Conference

September 19-21

Loews Vanderbilt Hotel

Nashville, TN

For more information, please go to





Start: September 19, 2017
End: September 21, 2017
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United States

September 25, 2017

ICMI Contact Center Demo – Las Vegas, NV

Your Future Contact Center Is Here!

Within nearly every organization, the contact center is increasing in importance. With that, so does the pressure to improve customer and employee engagement, elevate satisfaction, utilize data better, and deliver results on their organization's mission and bottom line. Attending ICMI Contact Center Demo will empower you with the knowledge, tools, and resources to achieve and exceed today's expectations, as well as the future expectations of your contact center. It’s where contact center professionals belong!

The Six 2017 Learning Tracks Include:

Boost Your Culture - Ideas to tackle the tough issues of hiring, mentoring, coaching, and motivating.


Maximize Productivity - Critical insights and techniques into knowledge management, QA, workforce management, forecasting, and operational efficiency.


Elevate Your Leadership - Best practices from industry frontrunners to help lead your team to success.


Optimize Technology - Approaches to select and implement contact center solutions that will optimize performance.


Drive Customer Success - The inside scoop on customer experience, surveys, loyalty, journey mapping, and customer satisfaction.


Achieve Metrics Nirvana - Learn the latest approaches to analytics, customer effort measurement, ROI, big data, and communicating results.

Download the program at

Start: September 25, 2017
End: September 27, 2017
Venue: Mandalay Bay
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3950 S Las Vegas Blvd, Las Vegas, NV, United States, 89119

November 16, 2017

The Customer Service Summit

The Customer Service Summit

November 16-17, 2017
New York, New York


The Customer Service Summit (November 16-17, New York);

Returning for a seventh year to New York in November 2017, The Customer Service Summit will again bring together an unrivalled list of major brand leaders to guide you into the future of customer care and social media customer service.

Hear from leaders at Samsung, JetBlue, Microsoft, Verizon, Twitter, Symantec, L’Occitane en Provence, Alaska Airlines, Wells Fargo, New York Jets, Rogers and gain actionable insight into 2018’s biggest challenges and opportunities:

  • Effortless Resolution: Boost satisfaction by achieving effortless in channel resolution - fully embed social, community, chat and messenger into your contact center operations
  • Personalization at Scale: Befriend your customer with a bespoke experience – Desilo your data and equip your agents with the knowledge and context to understand every customer
  • Proactive Support: Solve issues before they become complaints – Nurture and inform a self-servicing online community to reduce incoming volumes and create brand advocates
  • Future Technologies: AI, Bots and messenger are revolutionizing support, but you still need to navigate a minefield of implementation issues. Hear real-world examples from brand leaders

Visit or contact for more details.

Use this  Discount Code for a $200 discount to this event:  SWPP200

Start: November 16, 2017
End: November 17, 2017
Venue: Marriott Brooklyn Bridge
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New York, NY, United States
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