2017 QATC Annual Conference
Loews Vanderbilt Hotel
For more information, please go to http://www.qatc.org/annual-convention/.
Your Future Contact Center Is Here!
Within nearly every organization, the contact center is increasing in importance. With that, so does the pressure to improve customer and employee engagement, elevate satisfaction, utilize data better, and deliver results on their organization's mission and bottom line. Attending ICMI Contact Center Demo will empower you with the knowledge, tools, and resources to achieve and exceed today's expectations, as well as the future expectations of your contact center. It’s where contact center professionals belong!
The Six 2017 Learning Tracks Include:
Boost Your Culture - Ideas to tackle the tough issues of hiring, mentoring, coaching, and motivating.
Maximize Productivity - Critical insights and techniques into knowledge management, QA, workforce management, forecasting, and operational efficiency.
Elevate Your Leadership - Best practices from industry frontrunners to help lead your team to success.
Optimize Technology - Approaches to select and implement contact center solutions that will optimize performance.
Drive Customer Success - The inside scoop on customer experience, surveys, loyalty, journey mapping, and customer satisfaction.
Achieve Metrics Nirvana - Learn the latest approaches to analytics, customer effort measurement, ROI, big data, and communicating results.
Download the program at ICMI.com/CCDemo
November 16-17, 2017
New York, New York
The Customer Service Summit (November 16-17, New York);
Returning for a seventh year to New York in November 2017, The Customer Service Summit will again bring together an unrivalled list of major brand leaders to guide you into the future of customer care and social media customer service.
Hear from leaders at Samsung, JetBlue, Microsoft, Verizon, Twitter, Symantec, L’Occitane en Provence, Alaska Airlines, Wells Fargo, New York Jets, Rogers and gain actionable insight into 2018’s biggest challenges and opportunities:
Visit http://www.incite-group.com/events/customerservice/ or contact email@example.com for more details.
Use this Discount Code for a $200 discount to this event: SWPP200