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Tip of the Week
Tips on coaching and training agents for difficult calls.
August 22 – One aspect of the job as a call center agent that is hard to get used to is how to handle difficult calls. It is hard to train and coach for these calls as well. Nice customers and routine calls are usually pretty easy to handle, and can give agents the feeling of a job well done …
September 20, 2016 (All Day)Nashville Marriott at Vanderbilt, Nashville
October 7, 2016 1:00 pmQUALITY Web Series: Qualify Your QM Program: Determine Requirements Best Suited to Your Call Center.