Your call may be monitored for quality purposes.

Call center outsiders may be surprised what happens behind the scenes when they hear this common phrase. Call center insiders know it takes comprehensive training to make sure the agent knows how to handle each call, and ongoing monitoring & coaching to ensure the quality of every single customer interaction.

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Call Center Qualtiy Assurance

Both training and quality assurance are key to the success of a call center.

The people involved in these functions need specialized skills and support from a network of qualified trainers, industry experts, and peers.

Join QATC.

One way to acquire these skills and find ongoing support is to become a part of the Quality Assurance & Training Connection (QATC), an exclusive organization designed specifically to facilitate the education, sharing of ideas, and distribution of knowledge among quality assurance and training professionals in the call center.

QATC Annual Conference

Plan to attend the only industry conference where you will find the latest information…

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An organization devoted to facilitating the education, sharing of ideas, and distribution of knowledge among quality assurance and training professionals in the call center.

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