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Tip of the Week
Ask your agents why they stay.
April 18 – We typically ask departing agents why they are leaving, but do you ever ask your current staff why they stay? That might seem like a loaded question, but it is one that can be important to ask. In many organizations the exit interview is used as a gauge of what is working well and what is not. …
May 6, 2016 1:00 pmQUALITY Web Series: Train and Develop Through Call Coaching: Deliver Meaningful Feedback and Positive Reinforcement.
May 10, 2016 (All Day)Long Beach Convention Center, Long Beach