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Tip of the Week
Coaching for “talkative” callers.
August 29 – When an agent receives a call from someone who is overly “talkative,” it can be annoying and also a drain on staffing resources. Coaches need to help agents develop a way to control the conversation without being insulting or disrespectful to the customer. The key to working with an overly talkative called is to be polite, yet …
September 20, 2016 (All Day)Nashville Marriott at Vanderbilt, Nashville
October 7, 2016 1:00 pmQUALITY Web Series: Qualify Your QM Program: Determine Requirements Best Suited to Your Call Center.