[one_half]Over the past 11 years, we have held dozens of regional meetings around the world for QATC and our sister association, SWPP. If you have attended one of these events, you know the value of spending a few hours with other contact center professionals to discuss the hot topics in our industry and specifically in your organization. If you haven’t been to a regional meeting yet, we hope you will attend one soon!

Over the past year, we held regional meetings in many different locations, including Salt Lake City, Seattle, Phoenix, Baltimore, Toronto, Milwaukee, Jacksonville, & Dallas. Several hundred contact center professionals participated in these events to look for answers for their most pressing issues, and share some of the solutions they have found with the other attendees.

Most regional meetings are a half-day event that kicks off with a short keynote address, followed by a hot topic roundup, where the attendees introduce themselves and tell the group what the biggest issue is in their organization. The topics are written down, and then the group discusses the issues. Sometimes there can be some easy solutions shared on an issue, and other times, it is something that everyone has faced and no one has found an easy answer for. But there is always great camaraderie and willingness to help among the group. If a meeting is held at a call center site, there may be a call center tour included at the end of the event.

There are some issues that have popped up at almost every regional meeting since the very beginning, including better communication between all areas of the organization, schedule adherence issues, shrinkage, hiring and/or turnover problems, and the dreaded four-letter word, FMLA. And although there aren’t easy answers to many of these issues, there are always some interesting ideas that hadn’t been considered and plenty of empathy.

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Here is the current schedule of regional meetings for early 2018:

Everyone is invited to attend these events and there is no charge for attendance thanks to our hosts. For more information or to register for a regional meeting, go to the Events & News section of our website at www.qatc.org and click on Regional Meetings.

We would love to come to your town, too! If you are interested in hosting a meeting in your area, please call me at 615-352-9999 or e-mail me at vicki.herrell@qatc.org.

Hope to see you at a regional meeting soon!

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