| EVENTS CALENDAR | ||
| Trade Shows/Conferences: | ||
| Call Center Performance, Productivity & Metrics | Sept. 12-14 | Dallas Marriott City Center, Dallas, TX |
| Contact Center Executive Summit | Sept. 24-25 | Sheraton Arlington Hotel Arlington, TX |
| QATC Annual Conference | Sept. 26-28 | Nashville Marriott at Vanderbilt Nashville, TN |
| Call Center Demo & Conference | Oct. 9-11 | Hotel InterContinental Dallas, TX |
| QATC/SWPP Regional Meeting | Oct. 11 | Hotel InterContinental Dallas, TX |
| QATC/SWPP Regional Meeting | Oct. 18 | Navy Federal Credit Union Call Center, Pensacola, FL |
| QATC/SWPP Regional Meeting | Oct. 24 | Deluxe Corporation Call Center Groton, MA |
| QATC/SWPP Regional Meeting | Oct. 25 | LoyaltyOne Call Center Toronto, Ontario |
| Contact Center Optimization Forum | Nov. 1 | Embassy Suites Philadelphia Airport Philadelphia, PA |
| QATC/SWPP Regional Meeting | Nov. 2 | Hershey Hotel, Hershey, PA |
| Education: | |||
| Web Seminars from The Call Center School 90-Minute Web Seminars @ $300 each (Note: QATC members receive one free web seminar per year. |
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Setting the Standards | September 13 | 1pm CT |
| Don’t Know, Can’t, Won’t Model | September 20 | 1pm CT | |
| Performance Coaching | September 27 | 1pm CT | |
| Call Coaching | October 4 | 1pm CT | |
| Motivation Marvels | October 11 | 1pm CT | |
| Teamwork Template | October 18 | 1pm CT | |
| Finders Keepers | October 25 | 1pm CT | |
| Call Center Time Management | November 1 | 1pm CT | |
| Introduction to Workforce Management | November 8 | 1pm CT | |
| Key Performance Indicators | November 15 | 1pm CT | |
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Building a Quality Form I | September 14 | 1pm CT |
| Building a Quality Form II | September 21 | 1pm CT | |
| Defining Call Standards | |||