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CONTACT: Vicki Herrell
QATC Executive Director

Quality Assurance & Training Connection (QATC) Association Announced

NASHVILLE, TENNESSEE – December 5, 2007 – The Society of Workforce Planning Professionals (SWPP) and The Call Center School are pleased to announce the formation of the Quality Assurance & Training Connection (QATC) as an association and resource for those in the call center industry responsible for quality monitoring and training activities. The association will open for membership on January 1, 2008.

“QATC has been formed to support the quality assurance and training professionals in the call center,” said Vicki Herrell, Executive Director of QATC. “The mission of QATC is to facilitate networking and education among these individuals, and we plan to fulfill that mission through the association’s activities and website.”

Herrell adds, “Over the past five years, the Society of Workforce Planning Professionals (SWPP) has grown from a start-up organization to a thriving association with over 1000 members around the world. Workforce managers from all industries can come together through SWPP to learn and network, regardless of the size of operation or software package they use. While the workforce management professionals have been able to enjoy an association devoted specifically to their needs, there has been no such organization for the quality monitoring and training specialists in the call center. And since this group has very similar needs, they have been looking for an association of their own.”

QATC offers its members many benefits, including a tip of the week, quarterly newsletter, one free web seminar per year from The Call Center School, and an annual conference devoted solely to quality assurance and training issues. The QATC website includes such features as online forums, articles, job posting board, and industry news.

Membership in QATC is available to all workforce planning professionals and other interested parties from consulting and vendor organizations. Both individual memberships and corporate membership options are available, with full benefits and costs outlined on the organization’s website at

Charter membership in QATC is available through March 31, 2008. Charter members will receive an additional free web seminar from The Call Center School. For the additional web seminar, a charter member may choose the popular Power of One seminar for frontline staff or Blueprint for Call Center Success, a seminar designed to help construct a comprehensive development program for everyone in your call center.

For more information, visit the QATC website at or call 615-352-9999.