January 17, 2012 - Interstate Batteries Selects VPI EMPOWER to Optimize Customer Service Quality and Ensure PCI DSS Compliance

December 6, 2011 - Bodybuilding.com Deploys Envision Centricity to Increase Contact Center Efficiency

September 27, 2011 - HyperQuality Advances Contact Center Performance and Workflow Management With ClearMetrix 3.0

September 20, 2011 - Delta Hotels and Resorts Selects Envision Workforce Management to Boost Workforce Optimization

July 27, 2011 - Hyperquality Honored with IP Contact Center Technology Pioneer Award From Customer Interactions Solutions Magazine

July 12, 2011 - ICMI Announces the Return of Call Center Demo & Conference

June 14, 2011 - ICMI Becomes Exclusive Licensee of CIAC

April 21, 2011 - ICMI Wins GSA Contract

January 18, 2011 - Customer Self-Service and Multichannel Contact Center Research Results Released

December 13, 2010 - GoDaddy.com Implements Impact 360 Workforce Management Software from Verint

December 1, 2010 - Nominations Open for 2011 ICMI Global Call Center of the Year

November 29, 2010 - HyperQuality Transforms Customer Experience Insight with ClearMetrix 2.0

October 21, 2010 - Aspect Enhances Workforce Optimization Offering with Latest Performance Management Release

October 19, 2010 - Verint Launches Impact 360 Express for Retail Financial Services Solution for Small and Mid-Sized Banks

October 6, 2010 - ICMI Introduces Revolutionary Predictive Modeling Calculator; Forecasts Customer Service Representative Attrition In Relation to Wages

October 5, 2010 - NICE Broadens Scope of Solution for Small to Mid-size Contact Centers and Branches, Enabling Enhanced Quality Management and Risk Management, While Further Reducing TCO

September 14, 2010 - Pinnacle Security Wins Speech Technology 2010 Implementation Award with Aspect Solution

August 25, 2010 - HyperQuality Honored With a 2010 IP Contact Center Technology Pioneer Award From Customer Interaction Solutions Magazine

August 4, 2010 - NICE Customer News: Salt River Project Receives Prestigious Award for Transforming Customer Service and Improving Contact Center Efficiency with Solutions from NICE Systems

August 3, 2010 - HyperQuality 2010 Contact Center Quality Initiatives Survey Shows Disparity Between Corporate Strategy and Execution

August 3, 2010 - HyperQuality 2010 Contact Center Quality Initiatives Survey Shows Disparity Between Corporate Strategy And Execution

June 25, 2010 - ICMI Announces the 2010 Global Call Center of the Year Award Winners

June 24, 2010 - ICMI Unveils the Customer Management Operation Standards Program

June 24, 2010 - ICMI Attracts Nearly 800 Contact Center Professionals to ACCE 2010 Conference & Expo in New Orleans

June 23, 2010 - ICMI Releases its 2010 ICMI Contact Center Workforce Management Report

June 14, 2010 - ICMI Announces the Top 50 Call Center for Customer Service Program

March 4, 2010 - Verint Witness Actionable Solutions Recognized for Product Satisfaction and Market Impact

February 4, 2010 - Verint Systems Expands Workforce Optimization Suite with Acquisition of Iontas

January 5, 2010 - Workforce Optimization: A Recurring Business Value Theme at Upcoming Verint Virtual and Online Events

December 10, 2009 - Envision Releases On Demand Access to Webinar on How a Major Airline Achieves Peak Agent Performance and Envision's CRMXchange Virtual Symposium Presentations

November 12, 2009 - Aspect Delivers New IT–Ready Quality Management Capabilities in Productive Workforce UC Application

Nov. 11, 2009 - Workforce Optimization: A Recurring Business Value Theme at Upcoming Virtual and Online Events

September 30, 2009 - Aspect Announces New Release of PerformanceEdge eLearning Capability with Integration to Aspect Unified IP Platform Product

September 29, 2009 - VPI Makes Advanced, Secure Call Recording Affordable to Businesses and Contact Centers of All Sizes

September 2, 2009 - VPI Recognized as Fastest Growing Contact Center Analytics Provider by Leading Analyst Firm, Datamonitor

July 20, 2009 - Envision Telephony Receives Speech Technology Excellence Award from Customer Interaction Solutions Magazine

October, 2008 - PerformanceEdge Offers Enhanced Workforce Management Capabilities for Front- and Back-Office Personnel

September 10, 2008 - Peak5 Improves Overall Customer Satisfaction and Contact Center Productivity with PerformanceEdge

August 12, 2008 - Envision Announces 2008 Excellence Award Winners

June 10, 2008 - AutoTrader.com Named "Innovator of the Year" During Verint Systems' 2008 Customer Conference

May 30, 2008 - Jazztel Deploys Verint Witness Actionalbe Solutions' Impact 360

May 27, 2008 - Verint Prevails in Second Patent Litigation Case Against Nice in One Week

May 19, 2008 - Verint Wins Patent Lawsuit Against Nice Systems on Speech Analytics

March 26, 2008 - Verint Witness Impact 360 Express

December 5, 2007 - Quality Assurance & Training Connection (QATC) Association Announced