Don’t Miss the QATC QUALITY Web Seminar Series in Spring 2018

Mark your calendar! We will be presenting our popular educational series, Building a Quality Assurance Program That Drives Business Results, on Thursdays from 1:00-2:00pm CT on March 1 through April 12. The seven-part series will be delivered as 60-minute web seminars by industry expert Deelee Freeman of Call Center Training Associates. Special pricing is available for QATC members.

There is no cost for the first session in the series, so join us to check it out and learn how to ensure your quality monitoring and evaluation program is driving results that matter.

The first session is FREE so come join us to learn ways to evaluate your existing quality program. After the first kick-off session, QATC members pay a special discounted price of $200 per session or $1,100 when you purchase the entire series. The cost for non-members is $275 per session or $1,550 if you register for the full series. An unlimited number of students may attend from a single web/audio connection. Additional locations may attend for an add-on fee of $75 per location per session.

For more information or to register, please visit our website at https://qatc.org/educational-offerings/.

7-Part QUALITY Web Seminar Series Spring 2018
Qualify Your QM Program:
Determine Requirements Best Suited to Your Call Center
March 1
1:00pm CT
Utilize Quality Process Design:
Build a Quality Form to Support Desired Performance
March 8

1:00pm CT
Apply a Successful Scoring Scheme:
Measure and Motivate Agents to Perform Critical Behaviors
March 15
1:00pm CT
Link Quality Standards to Training Descriptions:
Create Definitions of Behavioral Expectations
March 22
1:00pm CT
Improve Consistency Through Calibration:
Conduct Effective Quality Calibration Sessions
March 29
1:00pm CT
Train and Develop Through Call Coaching:
Deliver Meaningful Feedback and Positive Reinforcement
April 5
1:00pm CT
Yield Results in Your Quality Program:
Key Decision Points to Drive Improvement
April 12
1:00pm CT