| EVENTS CALENDAR | |||
| Trade Shows/Conferences: | |||
| Call Center Summit | Jan. 22-25 | Orlando, FL | |
| ICMI | March 19-22 | Orlando, FL | |
| SWPP Annual Conference | April 9-11 | Opryland Hotel, Nashville, TN | |
| NICE Global Customer Conference | April 22-25 | Orlando, FL | |
| ACCE | May 13-16 | Seattle, WA | |
| DI - Verint Global User Conference | June 3-6 | Baltimore, MD | |
| QA Virtual Conference | June 17-21 | www.ecrmevents.com | |
| ICMI SYmposium | June 18-21 | Chicago, IL | |
| QATC Annual Conference | Sept. 10-12 | Nashville Marriott at Vanderbilt | |
| ICMI Symposium | Sept. 24-27 | San Diego, CA | |
| Call Center Demo and Conference | Oct. 21-23 | Atlanta, GA | |
| Education: | ||||
| Web Seminars from The Call Center School 90-Minute Web Seminars @ $300 each (Note: QATC members receive one free web seminar per year. For more information, go to www.thecallcenterschool.com) |
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Winter 2013 | Spring/Summer 2013 | Fall 2013 | |
| Building a Quality Form I | Feb 1 | July 25 | Sept 13 | |
| Building a Quality Form II | Feb 8 | May 24 | Sept 20 | |
| Defining Call Standards | Feb 15 | Aug 8 | Sept 27 | |
| Calibration Corner: Best Practices in Calibration and Scoring | Feb 22 | June 7 | Oct 4 | |
| Basics of Call Coaching | March 1 | Aug 22 | Oct 11 | |
| Making the Most of QM Systems | March 8 | Aug 29 | Oct 18 | |
| Satisfaction Guaranteed: Performing a Call Center Satisfaction Audit | March 15 | Aug 9 | Oct 25 | |
| Voice of the Customer | March 22 | Aug 16 | Nov 1 | |
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Power of One | Jan 17 | May 16 | Sept 12 |
| Finders Keepers | Feb 21 | June 13 | Oct 17 | |
| Don't Know, Can't, Won't Model | Jan 24 | May 16 | Sept 19 | |
| Performance Coaching | Jan 31 | May 30 | Sept 26 | |
| Motivation Marvels | Feb 14 | June 13 | Oct 10 | |
| Teamwork Template | Feb 28 | June 20 | Oct 24 | |
| Making the Match | March 28 | |||
| Email Quality Monitoring | April 5 | Aug 23 | Nov 8 | |