Your Future Contact Center Is Here!
Within nearly every organization, the contact center is increasing in importance. With that, so does the pressure to improve customer and employee engagement, elevate satisfaction, utilize data better, and deliver results on their organization's mission and bottom line. Attending ICMI Contact Center Demo will empower you with the knowledge, tools, and resources to achieve and exceed today's expectations, as well as the future expectations of your contact center. It’s where contact center professionals belong!
The Six 2017 Learning Tracks Include:
Boost Your Culture - Ideas to tackle the tough issues of hiring, mentoring, coaching, and motivating.
Maximize Productivity - Critical insights and techniques into knowledge management, QA, workforce management, forecasting, and operational efficiency.
Elevate Your Leadership - Best practices from industry frontrunners to help lead your team to success.
Optimize Technology - Approaches to select and implement contact center solutions that will optimize performance.
Drive Customer Success - The inside scoop on customer experience, surveys, loyalty, journey mapping, and customer satisfaction.
Achieve Metrics Nirvana - Learn the latest approaches to analytics, customer effort measurement, ROI, big data, and communicating results.
Download the program at ICMI.com/CCDemo