Web Seminars from The Call Center School
90-minute seminars @ $300 each
(Note: QATC members receive one free web seminar per year)
For more information, go to www.thecallcenterschool.com

Winter 2011

Spring/
Summer
2011

Building a Quality Form - Part I

Jan. 13

July 26

Building a Quality Form - Part II

Jan. 20

Aug. 2

Defining Call Standards

Jan. 27

Aug. 9

Calibration Corner

Feb. 3

Aug. 16

Basics of Call Coaching

Feb. 10

Aug. 23

Making the Most of Your QM System

Feb. 17

August 30

Satisfaction Guaranteed

Feb. 24

Aug. 17

Voice of the Customer

Mar. 2

Aug. 24

Email Quality Monitoring

Mar. 16

August 31