Educational Offerings

QATC Web Seminars

QUALITY Web Series

QATC is pleased to present a seven-part QUALITY web seminar series delivered by industry expert Deelee Freeman.    Special pricing is available for QATC members, and there is a limit of 100 attendees for each web seminar.

This series will be presented in the Fall of 2016, starting Friday, October 7 and continuing for seven consecutive weeks.  Register today for the first complimentary session to try out this series!

Click here for more information and to register about this exciting educational series!

Member/Trainer-Led Web Seminars

QATC presents live web seminars on a quarterly basis for our members.  The topics for these web seminars will range from basic quality monitoring and call center training to advanced topics.  This educational series will be presented by our members and industry experts and are available only to QATC members.  There is no charge for the web seminars, but they are limited to the first 500 registrants.

Join us for the next QATC Member Web Seminar -- March 9 -- 10:00-11:00 CT

Developing a Team Environment.  Join us for an interactive webinar devoted entirely to helping you build a better, stronger, and more engaged team.  Develop best practices from a results-driven leader who will help you ensure your staff will not only stay with your organization, they will want to help you achieve new levels of excellence.

If you want to excel in your role, lead an empowered team, and have peers clamoring to know how you did it – make sure you join us for the “Developing a Team Environment” webinar.  This is one opportunity you do not want to miss!

Key Takeaways:

  • Learn how a proven leader has developed year after year quality improvements
  • Hear insights on challenging the status quo to inspire positive action
  • Develop a shared vision with your team
  • Create ways to make constant improvement with your team

Speaker: Angela Crozier, Provider Support Manager, MPHI

Click here to view the presentation

Click here to download the workbook

Sponsor-Led Web Seminars

In addition to the Member/Trainer-led web seminars, QATC also hosts web seminars that are led by our sponsors, who are leaders in the industry.   This educational series is presented by our QATC sponsors, and while some will be available only to QATC members and have a limit on the number of attendees, others may be available to the general public with no limit on the number of attendees.  There is no charge for these web seminars as well.

 

E-Learning Benefit from The Call Center School

QATC members receive exclusive access to The Call Center School’s Cloud Learning plaform.  Each QATC member will receive access to a set of specific interactive e-learnings from the Quality Assurance, WFM, Supervision, and Frontline Curriculums each year. These e-learning modules will be changed each year to allow you to expand your knowledge from The Call Center School as a benefit of membership.

The current e-learning modules available to QATC members are:

  • Building a Quality Monitoring Form
  • Calibration for Consistency
  • Basics of Coaching
  • Finders Keepers
  • Performance Management
  • The Power of One

The Call Center School will send login instructions for each member via e-mail.  For more information about this program, please visit The Call Center School’s website at www.thecallcenterschool.com.  QATC members can contact Executive Director Vicki Herrell at vicki.herrell@qatc.org with any questions about the QATC educational benefit.