E-Learning Benefit from The Call Center School
QATC members receive exclusive access to The Call Center School’s Cloud Learning platform. Each QATC member will receive access to a set of specific interactive e-learnings from the Quality Assurance, WFM, Supervision, and Frontline Curriculums each year. These e-learning modules will be changed each year to allow you to expand your knowledge from The Call Center School as a benefit of membership.
The current e-learning modules available to QATC members are:
- Building a Quality Monitoring Form
- Calibration for Consistency
- Basics of Coaching
- Finders Keepers
- Performance Management
- The Power of One
The Call Center School will send login instructions for each member via e-mail. For more information about this program, please visit The Call Center School’s website at www.thecallcenterschool.com. QATC members can contact Executive Director Vicki Herrell at firstname.lastname@example.org with any questions about the QATC educational benefit.